How do I ship?

Team Depop US -

Congratulations on the sale! Now it's time to ship your item to your buyer, and here's how to do it:

If you used in-app USPS shipping:

1. Message your buyer to thank them for their purchase and let them know when you plan on shipping. The sooner you ship and the more you communicate with your buyer, the better your feedback will be!

2. Package your item. Place your item in a box or shipping envelope, available at office supply stores or the post office. To make sure everything arrives in one clean piece, pack your items well with bubble wrap, newspaper and/or tissue paper. Including a handwritten thank you note, stickers, candy, business card, or other personal touches is also a nice way to show your buyer that you appreciate their business and encourages them to shop with you again!

3. Print your shipping label. Navigate in-app to Profile > Sold items > tap the item receipt. Scroll down and tap "Activate shipping label". This will generate a pdf of your shipping label, which you can print from your phone or save and email to yourself. (We'll also email you a copy of your shipping label.) Cut the label and stick it to your package using clear packing tape. (USPS doesn't accept masking tape, duct tape, etc.)

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4. Ship. Drop-off your package at your nearest USPS location or blue USPS collection bin.  

5. Track. You can easily track your package for peace of mind by navigating in-app to Profile > Sold items > tap the item receipt and scroll down. Here you'll be able to see when the package was sent and delivered, and you can tap the USPS tracking number to see a live update of the package's whereabouts. Your buyer will also be able to see this info on their end, so there's no need to update them with a tracking number.

6. Leave feedback.

 

If you arranged your own shipping:

1. Message your buyer to thank them for their purchase and let them know when you plan on shipping. (The sooner you ship, the better the feedback!) In order for your sale to be covered under PayPal's Seller Protection policy, you must use a tracked shipping method and share this number with your buyer, so this is also a good time to remind your buyer that you'll message them again with the tracking number once it becomes available.

2. Package your item. Place your item in a box or shipping envelope, available at office supply stores or the post office. To make sure everything arrives in one clean piece, pack your items well with bubble wrap, newspaper and/or tissue paper. Including a handwritten thank you note, stickers, candy, business card, or other personal touches is also a nice way to show your buyer that you appreciate their business and encourages them to shop with you again! 

3. Bring your item to the nearest post office or shipping provider with your buyer's address and ship. You can find your buyer's address by navigating in-app to Profile > Sold items > click the item receipt to view the with shipping details.

4. Message your buyer again. This time, send your buyer a message updating them that you've shipped their item and provide them with the tracking number. 

 5. Leave feedback

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