If you sold an item and can't see the payment in your PayPal account, this could be due to a few reasons:
1. The payment is sitting uncleared in your PayPal account. This normally happens when your PayPal account needs verification, and means you need to provide PayPal with more account details, specifically your banking account.
2. The payment hasn't cleared yet. This happens when the buyer pays via credit card, which PayPal treats as an 'eCheque'. eCheques usually take longer to clear than direct PayPal payments, so please allow 7-10 business days for this to clear. If you're not sure what method your buyer checked out with, feel free to send them a friendly message and ask.
3. The user has intentionally cancelled the payment through their PayPal account after completing the transaction on Depop. If this is the case, our Community Support team is here to help: email@example.com.
Please note: shipping your item(s) before the funds have cleared will void your Seller Protection, so always wait until the funds have cleared in your account before sending off your item.
If the transaction was on Depop Wallet, please get in touch with us at firstname.lastname@example.org to enquire about it.