The money has left my account, but the seller hasn't received it

Team Depop -

When you buy an item in-app, your money normally reaches the seller’s account straight away. There are some reasons why the seller might not see the funds in their account immediately, see here for more information.

Simply provide the seller with a proof of payment such as for example a screenshot of your PayPal receipt, to reassure them that the payment has gone through and that the funds will be with them soon.

If you still have issues, you can always contact us through the in-app Help section for more assistance (Profile profile.png > Settings settings.png then scroll down to Help under the Support section). 

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