1. Keep your buyer informed

Team Depop US -

An informed buyer is a happy buyer, and happy buyers become repeat customers! After you’ve been notified of a sale, it’s good customer service to send your buyer a private message thanking them for their business and letting them know when you plan to ship their item. This eliminates a lot of guesswork on your buyer’s end about the parcel’s whereabouts and increases the odds of earning that sweet 5-star feedback. Problems? Delays? Life getting in the way of being able to ship promptly? These things happen, just remember to keep your buyer as informed as possible along the way.

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